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Legal

Terms of use

Rules for the VauMjau site and app: the account, the pet profile, the tag and the finder page, the lost-pet search, the content rules and what applies if things go wrong.

Last updated:

Who we are

VauMjau is a service of a sole proprietor:

Name
PR Dušan Stepanov
Registered in
Novi Sad, Serbia
Company number (MB)
68209234
Tax ID (PIB)
115241012
Email
office@dusanstepanov.com

What these terms cover

These terms apply to the VauMjau website with all its pages and guides, to the app (the account, the pet profile, the health record, the lost-pet search) and to the page that opens when someone scans a tag. By using the site and the app, you accept them. Buying in the shop is also governed by the terms of sale; the shop and its terms are in Serbian only.

Your account

  • You open an account with your email address and sign in with a code we send you; there is no password. Keep access to that address safe: whoever has your email can sign in.
  • An account can be opened by a person aged 15 or over, and by a younger one with a parent's consent.
  • Enter accurate details about your pets. One account can have up to 20 pets.
  • The profile and the basic features are free. Some features are unlocked by a tag; which ones is on the Smart tag page.
  • You can delete your account at any time, in the settings. If you break these terms, we may limit or close your account; we write to you about it and say why.

A pet profile is not an official document

The pet profile in the app is not a pet passport, is not an entry in Serbia's Central Database of pets and does not take the place of the compulsory microchip. A veterinarian changes the data in the Central Database.

The tag and the finder page

  • The tag carries a permanent link. When someone scans it, your pet's page opens with what you switched on for finders, and you get an email.
  • The tag does not show where your pet is: you get a location only if the finder sends it, with their consent.
  • Switch a lost tag off in the app. A switched-off tag leads to a page without any details about the pet and is never switched on again.
  • Use a finder's data (message, contact, location) only to get your pet home. Do not pass it on and do not use it for anything else.
  • When you start the search, you get a public page that anyone with the link can see. You are responsible for its content: enter an approximate area, never your exact address, and do not accuse anyone.
  • If you promise a reward on the page, it is your promise; VauMjau takes no part in it.
  • When your pet is back, mark it as found (“Pronađen!”): for 30 days the page then only says that the pet is home, and after that it disappears.

The community

  • The community is by city. Posts and comments in it are public: anyone sees them on the city's page, with the name you chose to show and the pet with the post. Name the part of town, never an exact address, yours or anyone else's.
  • A warning (poison, a dangerous place, an aggressive animal, an animal in need) holds the place, the time and what you saw. No names, faces or accusations against a person: a complaint about a person goes to the police or the inspection. A warning is marked "Not verified yet" until we check it.
  • A mating ad looks for a partner for your pet, which is chipped and vaccinated. We do not sell animals: an ad may not offer or ask for puppies or kittens, not even as payment. Only a registered kennel may sell dogs and cats (Animal Welfare Act, art. 59); such a kennel tells us its name and KSS number, and its ads carry a mark.
  • A walk is an arrangement between owners; VauMjau takes no part in it.
  • We remove posts that break these rules, and an account that repeats them loses the community for a while. The rules are on the Community rules page.

Content rules

What you enter and upload (photos, descriptions, messages) must be yours, or you must have the right to use it. It is not allowed:

  • to publish other people's personal data without their consent;
  • to insult, threaten or lie, or to publish inappropriate or unlawful content;
  • to offer animals for sale or to ask for money on the pretext of a lost pet;
  • to send messages that have nothing to do with the pet, such as ads.

We may hide or remove content that breaks these rules. For public photos nobody has reviewed yet this also applies: a report of a photo hides it at once, until we review it.

Reporting inappropriate content

Every public page (the finder page and a lost pet's public page) has “Report inappropriate content”. You can also send a report to office@dusanstepanov.com, with the page's link and the reason. We review reports and remove content within two working days, unless we conclude that it does not break the law (Law on Electronic Commerce, art. 20). If you left your address, we tell you what we did.

Guides

  • The guides are general information. They do not replace a veterinarian's examination or advice: when your pet is ill, injured or poisoned, take it to a veterinarian right away.
  • Every fact in a guide has a source and the date we read it. We work to keep everything accurate and current, but rules and recommendations change; if you find a mistake, tell us and we will fix it.
  • The site has no paid recommendations.

The tag's description

  • The site describes what the smart tag does; how the finder page works is above.
  • The tag does not take the place of the compulsory microchip; it works alongside it.
  • Pictures of the tag on the site are illustrations. We publish the material, size and durability with the product, once the samples pass their tests.

The site's content

The VauMjau name and logo, the dog and cat characters, the texts, guides, illustrations and the site's code belong to us. Feel free to read them, share links to them and quote short parts with the source named. For any other use, such as copying whole guides to another site or using them in advertising, ask for permission at office@dusanstepanov.com.

What is not allowed

  • disrupting the site, overloading it or trying to reach parts of it that are not public;
  • automatically downloading content for commercial purposes;
  • using the site against the law.

The guides point to official sources and other sites. Their owners are responsible for their content and for how they handle data.

Liability

We work to keep the site running without errors, but we cannot guarantee it. To the extent the law allows, we are not liable for damage caused by the site being temporarily unavailable, or by someone relying on the general information in a guide instead of a veterinarian's advice. Nothing in these terms limits the rights Serbia's Consumer Protection Law gives you.

Changes to these terms

The date of the last change is at the top of the page. We announce important changes on the site before they take effect.

Governing law

These terms are governed by the law of the Republic of Serbia. We first try to settle any dispute by agreement, so write to us at office@dusanstepanov.com. If that fails, the court in Novi Sad has jurisdiction, unless the law gives a consumer the right to go to the court where they live. This is a translation; if the versions differ, the Serbian text applies.

How the site handles data is in the Privacy policy, and cookies in the Cookie policy.